Shipping policy
Last Updated: June 22, 2026
Thank you for shopping with Bldgene.
This Shipping Policy explains how we process, prepare, and deliver orders placed through www.bldgene.com. Please review this policy before placing an order.
1. Order Processing Time
All orders are processed within 1–3 business days.
Business Days: Monday–Friday (excluding U.S. public holidays)
Order Cut-Off Time: 5:00 PM EST
Orders placed after 5:00 PM EST will begin processing on the next business day.
During promotional periods, holidays, or unusually high order volumes, processing times may be slightly extended. If a significant delay occurs, we will notify you using the contact information associated with your order.
2. Shipping Destination
We currently ship orders within the United States only.
Shipping availability depends on product availability and the shipping address provided during checkout.
Please ensure that your shipping information is complete and accurate before submitting your order.
3. Estimated Delivery Time
Estimated delivery time includes both order processing time and shipping transit time.
Total Delivery Time = Processing Time + Shipping Transit Time
United States Standard Shipping
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Processing Time: 1–3 business days
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Shipping Transit Time: 6–9 business days
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Estimated Total Delivery Time: 7–12 business days
Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary due to weather conditions, carrier operations, holidays, address verification, or other circumstances beyond our reasonable control.
4. Shipping Costs
We offer Free Standard Shipping on eligible orders shipped within the United States unless otherwise stated during checkout.
If shipping charges apply, the applicable shipping fee will be clearly displayed before payment is completed.
5. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing tracking information.
Tracking information may require 24–72 hours to become active after shipment.
If tracking updates are not immediately available, please allow additional time for the carrier to update its system.
6. Shipping Carriers and Order Fulfillment
Orders are shipped using trusted shipping carriers and professional logistics providers selected according to destination, service availability, and operational requirements.
We work with reliable fulfillment partners to help ensure orders are processed and delivered as efficiently as possible.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully verify your:
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Full name
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP Code
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Phone number
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Email address
Incorrect or incomplete shipping information may result in shipment delays, returned packages, or unsuccessful delivery.
If you notice an error after placing your order, please contact hello@bldgene.com as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee changes once order processing or shipment has begun.
8. Lost, Delayed, or Missing Packages
If your shipment appears delayed, lost, or marked as delivered but cannot be located, please contact us at hello@bldgene.com with your order number and tracking information.
We may ask you to:
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Verify your shipping address
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Check around your delivery location
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Ask household members or neighbors
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Contact the shipping carrier for additional delivery details
Our customer support team will work with you to review the situation and determine an appropriate resolution.
9. Failed Delivery or Returned Packages
If a package is returned because of an incorrect address, unsuccessful delivery attempt, refusal, or failure to receive the shipment, we will contact you when reasonably possible.
Additional shipping charges may apply if reshipment is requested due to incorrect shipping information or unsuccessful delivery not caused by Bldgene.
10. Damaged or Incorrect Items
Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect item, please contact hello@bldgene.com as soon as reasonably possible, preferably within 48 hours after delivery.
Please include:
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Your order number
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Clear photographs of the item
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Photos of the packaging
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Images showing the issue
We will review the matter and provide an appropriate solution in accordance with our Return & Refund Policy.
11. Order Changes and Cancellations
If you need to modify or cancel your order, please contact hello@bldgene.com as soon as possible.
While we will make reasonable efforts to assist, we cannot guarantee that changes or cancellations can be accommodated after order processing has begun or after an order has been shipped.
12. Contact Information
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us.
Brand Name
Bldgene
Website
Phone
+1 (651) 354-1677
Business Address
Bldgene
1296 Niles Ave
Saint Paul, MN 55116
United States
Business Hours
Monday to Friday:9:00 AM – 5:00 PM (Eastern Time, EST)
Saturday to Sundays: closed
(Excluding U.S. public holidays)
We aim to respond to customer inquiries within 24–48 business hours.
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