Shipping policy
Last Updated: August 25, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through www.bldgene.com.
For information about returns and refunds, please review our Return & Refund Policy.
1. Order Processing
Orders are processed within 1–3 business days.
Business Days: Monday–Friday, excluding U.S. public holidays.
Order Cut-Off Time: 5:00 PM Central Time (CT).
Orders placed after the daily cut-off time begin processing on the next business day.
Processing times may be extended during U.S. public holidays, promotional events, or periods of increased order volume. If a significant delay occurs, we will notify you using the email address associated with your order.
2. Shipping Destination
We currently ship orders within the United States.
Customers must provide a valid and complete U.S. shipping address during checkout.
Shipping availability and delivery options are displayed during checkout before the order is submitted.
3. Shipping and Delivery
Standard Shipping is available for orders delivered within the United States.
Processing Time: 1–3 business days
Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days after an order is placed.
The estimated total delivery time includes both order processing time and shipping transit time:
Total Delivery Time = Processing Time + Transit Time
Delivery estimates are based on business days and exclude weekends and U.S. public holidays.
Delivery times are estimates and may vary because of carrier operations, weather conditions, public holidays, address issues, or other circumstances beyond our reasonable control.
4. Shipping Costs
Bldgene offers Free Standard Shipping for orders delivered within the United States.
The applicable shipping cost will be displayed during checkout before payment is completed.
Bldgene does not charge hidden handling fees, packaging fees, or additional shipping surcharges that are not disclosed during checkout.
5. Shipping Methods and Tracking
Orders are shipped through trusted shipping carriers and fulfillment providers.
Once an order has been shipped, a shipping confirmation email containing available tracking information will be sent to the email address provided during checkout.
Please allow 24–72 hours after shipment for tracking information to become available or update in the carrier's tracking system.
The tracking information provided in the shipping confirmation email can be used to monitor the delivery status of your order.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify the following information before submitting your order:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP Code
- Phone number
- Email address
Incorrect or incomplete shipping information may result in processing delays, failed delivery, or returned shipments.
If you discover an address error after placing an order, please contact hello@bldgene.com as soon as possible.
Address changes can only be made before the order enters fulfillment or ships. Once an order has been shipped, the shipping address cannot be changed by Bldgene.
7. Lost, Delayed, Missing, or Damaged Shipments
If a shipment is significantly delayed, arrives damaged, contains missing items, or is marked as delivered but has not been received, please contact hello@bldgene.com within 7 business days of the delivery date or the date the shipment was expected to arrive.
Please provide:
- Your order number
- Tracking information
- A description of the issue
- Clear photographs of the package and items when the shipment arrives damaged or contains an incorrect or missing item
We will review the available order and tracking information and work with the shipping carrier when a carrier investigation is required.
For confirmed damaged, missing, or incorrect items, Bldgene will provide an appropriate resolution in accordance with our Return & Refund Policy, which may include a replacement or refund to the original payment method.
8. Refused or Undeliverable Shipments
If a shipment is returned because of:
- An incorrect or incomplete shipping address
- An unsuccessful delivery attempt
- Refusal of delivery
- Failure to collect the package
we will contact you using the email address associated with your order.
Additional shipping charges may apply if the customer requests reshipment because of incorrect shipping information provided during checkout or an unsuccessful delivery that was not caused by Bldgene.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact hello@bldgene.com as soon as possible.
We will make reasonable efforts to process the request before the order enters fulfillment or ships.
Once an order has been shipped, it cannot be canceled or modified. After delivery, eligible products may be returned in accordance with our Return & Refund Policy.
10. Contact Information
If you have questions regarding order processing, shipping, tracking, or delivery, please contact us.
Store Name
Bldgene
Website
Business Address
1296 Niles Ave
Saint Paul, MN 55116
United States
Phone
+1 (651) 354-1677
Customer Service Hours
Monday–Friday: 9:00 AM–5:00 PM CT
Saturday, Sunday, and U.S. Public Holidays: Closed
Response Time
We aim to respond to customer inquiries within 1–2 business days.
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