Payment Terms
Last Updated: August 25, 2026
These Payment Terms explain the payment methods accepted by Bldgene, how payments are processed, pricing and tax information, payment security, and other payment-related information for purchases made through www.bldgene.com.
1. Payment Security
Payment and billing information is protected through Secure Sockets Layer (SSL) encryption during transmission.
Transactions are securely processed through Shopify and authorized payment providers. Complete credit card and debit card information is processed by the applicable payment provider and is not stored on Bldgene's website or servers.
Payment transactions are authorized and processed in accordance with the security standards of the selected payment provider.
2. Accepted Payment Methods
Bldgene accepts the following payment methods at checkout:
Credit and Debit Cards
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Visa
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Mastercard
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American Express
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Discover
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Diners Club
Digital Wallets
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Apple Pay
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Google Pay
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Shop Pay
Alternative Payment Method
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PayPal
Available payment methods are displayed during checkout and may vary depending on the customer's device, browser, location, and checkout configuration.
Customers can review the available payment methods before completing an order.
3. Payment Process
Payment is charged when an order is submitted through our secure checkout and the transaction is successfully authorized.
By placing an order, the customer confirms that they are authorized to use the selected payment method and authorizes Bldgene and its payment providers to process the total amount displayed at checkout.
If payment authorization is unsuccessful, the order may not be completed.
4. Payment Confirmation
After an order and payment have been successfully submitted, an order confirmation email will be sent to the email address provided during checkout.
The confirmation email includes the order number and relevant purchase details.
Customers should review the confirmation information and contact us promptly if they identify an error with their order information.
5. Pricing, Currency, and Taxes
Currency
All prices displayed on our website are listed in United States Dollars (USD) unless otherwise clearly stated.
If a customer's payment account uses a currency other than USD, the customer's bank, card issuer, or payment provider may apply currency conversion rates or international transaction fees.
Currency conversion rates and fees charged by financial institutions are determined by those institutions and are not controlled by Bldgene.
Pricing
Product prices are displayed on the applicable product pages.
Before an order is submitted, the checkout page displays the final order amount, including:
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Product prices
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Applicable discounts
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Shipping charges
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Applicable sales tax
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Final order total
Customers have an opportunity to review the total amount before submitting payment.
Sales Tax
Applicable sales tax is calculated and displayed at checkout based on the shipping destination and applicable tax requirements.
The final tax amount is shown before the order is submitted.
6. Order and Payment Verification
Orders may be reviewed before processing to help protect customers and Bldgene from unauthorized or fraudulent transactions.
During verification, we may review information associated with the order, including:
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Payment authorization status
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Billing information
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Shipping information
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Order details
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Transaction information
Additional information may be requested when reasonably necessary to verify an order or payment.
An order may be delayed or canceled when payment cannot be successfully authorized or when the information required to process the transaction cannot be verified.
If payment has already been captured for an order that is subsequently canceled, the applicable amount will be refunded to the original payment method in accordance with our Refund Policy.
7. Unsupported Payment Methods
Bldgene does not accept:
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Cash on delivery (COD)
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Personal checks
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Money orders
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Direct bank transfers
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Payments sent outside our official checkout
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Payment requests made through unauthorized third parties
Payments for online orders are accepted only through the official checkout available on www.bldgene.com.
Bldgene will not request customers to submit payment through unofficial payment links, personal accounts, or payment methods that are not presented through our official checkout.
8. Payment Issues
If a payment cannot be completed, customers should first verify that:
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The payment information entered is correct
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The billing information matches the information associated with the payment method
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The payment method has sufficient available funds or credit
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The card or payment method is authorized for online purchases
A bank, card issuer, or payment provider may decline a transaction according to its own security or authorization procedures.
Customers may contact their payment provider for additional information regarding a declined transaction.
For order-specific payment questions, customers may also contact Bldgene Customer Support.
9. Refunds
Eligible refunds are issued to the original payment method used for the purchase.
Refund eligibility and return requirements are governed by our Refund Policy.
After an eligible refund has been processed by Bldgene, additional processing time may be required by the customer's bank, card issuer, or payment provider before the funds appear in the customer's account.
10. Payment Information and Privacy
Personal information collected during checkout is handled in accordance with our Privacy Policy.
Payment information is processed through Shopify and authorized payment providers using secure payment technologies.
Bldgene does not store complete credit card or debit card numbers on its own servers.
11. Changes to These Payment Terms
These Payment Terms may be updated from time to time to reflect changes in our payment methods, checkout procedures, business operations, legal requirements, or regulatory requirements.
Any revised version will be published on this page together with an updated Last Updated date.
12. Contact Information
If you have questions regarding payments, billing, charges, refunds, or these Payment Terms, please contact us.
Store Name
Bldgene
Website
Business Address
1296 Niles Ave
Saint Paul, MN 55116
United States
Phone
+1 (651) 354-1677
Customer Service Hours
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday, Sunday, and U.S. Public Holidays: Closed
Response Time
We aim to respond to customer inquiries within 1–2 business days.
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