Privacy policy
Last Updated: August 25, 2026
This Privacy Policy describes how Bldgene ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit, use, or make a purchase from www.bldgene.com (the "Site"), or otherwise interact with our services.
By using the Site and our services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect personal information necessary to operate our online store, process orders, provide customer support, improve our services, and maintain the security of the Site.
The types of personal information we may collect include:
Contact Information
Name, billing address, shipping address, email address, and phone number.
Order Information
Products purchased, order history, delivery information, shipping details, billing details, transaction records, and return or refund requests.
Payment Information
Payments are securely processed through Shopify and authorized payment providers available during checkout. Complete credit card and debit card information is not stored on the Bldgene website or servers.
Account Information
If you create an account, we may collect account credentials, saved addresses, shopping preferences, and related account information.
Device and Usage Information
IP address, browser type, device type, operating system, time zone, referring pages, pages viewed, website interactions, and information collected through cookies or similar technologies.
Customer Support Information
Information provided through customer support requests, including messages, product inquiries, order questions, shipping inquiries, return requests, refund requests, and related communications.
2. How We Use Personal Information
Personal information may be used for the following purposes:
Order Processing
To process payments, confirm orders, arrange shipment, provide delivery updates, and manage returns or refunds.
Customer Support
To respond to inquiries, provide assistance, and resolve product, payment, shipping, delivery, return, or refund-related issues.
Service Communications
To send order confirmations, shipping notifications, refund notifications, account notices, policy updates, and other service-related communications.
Marketing Communications
To send promotional emails, product updates, or marketing communications where permitted by applicable law or with your consent.
Marketing communications may be discontinued at any time by selecting the unsubscribe link included in promotional emails or by contacting us.
Website Improvement
To analyze website performance, understand how customers interact with our Site, improve product information, and enhance the overall shopping experience.
Security and Fraud Prevention
To detect, prevent, and investigate fraud, unauthorized transactions, abuse, security incidents, or other potentially harmful activities.
Legal Compliance
To comply with applicable laws, regulations, tax obligations, accounting requirements, dispute resolution requirements, and lawful requests from government or regulatory authorities.
3. How We Share Personal Information
We do not sell personal information in exchange for monetary compensation.
Personal information may be shared with service providers when necessary to operate our business and provide our services, including:
- Shopify and e-commerce platform providers
- Payment processors
- Shipping and fulfillment providers
- Customer support providers
- Fraud prevention and security providers
- Analytics, advertising, and measurement providers
- Professional advisors, including legal and accounting service providers
- Government or regulatory authorities where required by applicable law
Service providers receive information necessary to perform services related to our business operations.
4. Cookies and Advertising Technologies
We use cookies, pixels, tags, and similar technologies to operate the Site, remember customer preferences, maintain shopping cart functionality, improve website performance, understand customer interactions, and support analytics and advertising activities.
These technologies may be used for:
- Essential website functionality
- Shopping cart and checkout operation
- Account functionality
- Security and fraud prevention
- Analytics and performance measurement
- Advertising measurement
- Remarketing and targeted advertising activities
- Remembering customer preferences
Analytics, advertising, and measurement services made available through Shopify and other service providers may be used to understand website activity, measure advertising performance, improve customer experiences, and support our business operations.
Cookie preferences may be managed through your browser settings and any privacy preference tools made available on the Site.
Disabling certain cookies may affect website functionality, shopping cart operation, or checkout performance.
Where required by applicable law, recognized browser-based privacy preference signals, including Global Privacy Control (GPC), are honored.
5. Your Privacy Rights
Depending on your place of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
- Requesting access to personal information
- Requesting correction of inaccurate personal information
- Requesting deletion of personal information
- Requesting information regarding how personal information is used or disclosed
- Restricting or objecting to certain processing activities
- Withdrawing consent for marketing communications
- Opting out of certain targeted advertising or sharing activities
- Not being discriminated against for exercising applicable privacy rights
Privacy-related requests may be submitted by contacting hello@bldgene.com.
We may request information reasonably necessary to verify your identity and process your request.
Privacy requests will be reviewed and processed in accordance with applicable legal requirements.
6. Do Not Sell or Share My Personal Information
Bldgene does not sell personal information in exchange for monetary compensation.
Certain advertising, analytics, or marketing activities may be considered "sharing," "targeted advertising," or similar processing under applicable privacy laws.
To request to opt out of these activities, please contact hello@bldgene.com with the subject line:
"Privacy Opt-Out Request"
Where required by applicable law, recognized browser-based opt-out preference signals, including Global Privacy Control (GPC), are honored.
Requests submitted under applicable privacy laws will be reviewed and processed in accordance with applicable legal requirements.
7. Marketing Communications
Customers who subscribe to marketing communications may receive promotional emails, product updates, new collection information, or special offers from Bldgene.
Marketing communications may be discontinued at any time by selecting the unsubscribe link included in promotional emails or by contacting hello@bldgene.com.
Unsubscribing from promotional communications does not prevent us from sending necessary service-related communications, including:
- Order confirmations
- Payment-related notifications
- Shipping notifications
- Delivery information
- Return or refund communications
- Security notices
- Important account or policy information
8. Data Retention
Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer support
- Managing returns and refunds
- Maintaining transaction and business records
- Complying with legal, tax, and accounting requirements
- Preventing fraud
- Maintaining website security
- Resolving disputes
When personal information is no longer required, it will be deleted, anonymized, or retained only where required by applicable law.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
The Site uses Secure Sockets Layer (SSL) encryption to help protect information transmitted through the website.
Payments are securely processed through Shopify and authorized payment providers. Complete credit card and debit card details are not stored on the Bldgene website or servers.
While reasonable security safeguards are maintained, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Children's Privacy
The Site and our services are not intended for children under the age of 16.
We do not knowingly collect personal information from children under 16.
If we become aware that personal information from a child under 16 has been collected, reasonable steps will be taken to delete the information where required by applicable law.
If you believe that a child has provided personal information to us, please contact hello@bldgene.com.
11. International Data Transfers
Bldgene primarily serves customers within the United States.
Personal information may be processed, stored, or transferred in the United States or other countries where Shopify or our authorized service providers operate.
When personal information is transferred between jurisdictions, it may be subject to different data protection laws.
Such information will be handled in accordance with this Privacy Policy and applicable legal requirements.
12. Third-Party Links
The Site may contain links to third-party websites, applications, or services.
Third-party websites operate independently and maintain their own privacy policies and practices.
Bldgene is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage customers to review the privacy policies of third-party websites before providing personal information.
13. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our business operations, services, technologies, privacy practices, or applicable legal and regulatory requirements.
Any revised version will be published on this page together with an updated Last Updated date.
14. Contact Information
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.
Store Name
Bldgene
Website
Business Address
1296 Niles Ave
Saint Paul, MN 55116
United States
Phone
+1 (651) 354-1677
Customer Service Hours
Monday–Friday: 9:00 AM–5:00 PM CT
Saturday, Sunday, and U.S. Public Holidays: Closed
Response Time
We aim to respond to customer inquiries within 1–2 business days.
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