Refund policy

Last Updated: June 22, 2026

At Bldgene, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains our return eligibility, return process, refund procedures, return shipping responsibilities, and customer support information.

This policy applies to all purchases made through www.bldgene.com.

1. 30-Day Return Window

We offer a 30-day return policy.

You may request a return within 30 days after the date your order is delivered.

To be eligible for a return, the item must:

  • Be unworn and unused

  • Be in the same condition as received

  • Include all original tags

  • Be returned in its original packaging

  • Be accompanied by proof of purchase, such as your order number or purchase confirmation

Items that do not meet these requirements may not qualify for a refund.

2. How to Start a Return

To request a return, please contact our customer support team at hello@bldgene.com within the applicable return period.

Please include:

  • Your order number

  • The email address used when placing the order

  • The reason for the return request

Once your request has been reviewed, we will provide return instructions, including the appropriate return address and any applicable return authorization information.

Please do not return merchandise without receiving return instructions from our customer support team, as this may delay or prevent the processing of your return.

3. Return Method

Returns are accepted by mail only.

We recommend using a shipping service that provides tracking information and retaining your tracking number until your return has been successfully processed.

4. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Customer Responsibility

Customers are responsible for return shipping costs when returning items due to:

  • Change of mind

  • Incorrect size selected

  • Incorrect color selected

  • Personal preference

  • No longer wanting the item

Bldgene Responsibility

If the item arrives damaged, defective, or incorrect, Bldgene will provide an appropriate solution, which may include a prepaid return label or reimbursement of reasonable return shipping costs where applicable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact hello@bldgene.com as soon as reasonably possible, preferably within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the item

  • Photos of the packaging

  • Images showing the issue

After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.

6. Non-Returnable Items

The following items are not eligible for return unless required by applicable law:

  • Final Sale items

  • Personalized or custom-made products

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items returned without original tags or original packaging

7. Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, we recommend returning the eligible item in accordance with this policy and placing a new order after your return has been processed.

For damaged, defective, or incorrect products, please contact our customer support team for assistance.

8. Refunds

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method within 3–7 business days after inspection.

Depending on your financial institution or payment provider, additional processing time may be required before the refund appears in your account.

9. Original Shipping Charges

Original shipping charges paid at checkout are generally non-refundable, unless the return is the result of:

  • A damaged item

  • A defective product

  • An incorrect item shipped by Bldgene

  • Another error attributable to Bldgene

10. Restocking Fee

Bldgene does not charge any restocking fees for eligible returns.

11. Return Address

Returns should only be sent after receiving return instructions from our customer support team.

Return Address

1296 Niles Ave

Saint Paul, MN 55116

United States

Please include your order number or return authorization information inside your return package to help us process your return efficiently.

12. Contact Information

If you have any questions regarding returns, refunds, damaged items, or this Return & Refund Policy, please contact us.

Brand Name

Bldgene

Website

www.bldgene.com

Email

hello@bldgene.com

Phone

+1 (651) 354-1677

Business Address

1296 Niles Ave

Saint Paul, MN 55116

United States

Business Hours

Monday to Friday:9:00 AM – 5:00 PM (Eastern Time, EST)

Saturday to Sundays: closed

(Excluding U.S. public holidays)

We aim to respond to customer inquiries within 24–48 business hours.