Refund policy
Refund Policy
Last Updated: August 25, 2026
This Return & Refund Policy explains the return period, eligibility requirements, return procedures, refunds, replacements, and return shipping responsibilities for purchases made through www.bldgene.com.
For additional information regarding order delivery and payments, please review our Shipping Policy and Payment Terms.
1. Return Window
Returns may be requested within 30 days after the delivery date.
To be eligible for a return, the return request must be submitted within this 30-day return period.
Return requests submitted after the 30-day return period are not eligible for return unless otherwise required by applicable law.
2. Return Eligibility
To qualify for a return, an item must:
- Be unused and unworn
- Be in the same condition as received
- Include the original packaging and tags
- Be accompanied by proof of purchase or valid order information
Non-Returnable Items
The following items are not eligible for return:
- Items clearly identified as Final Sale or non-returnable on the product page before purchase
- Custom-made or personalized products
- Items that have been worn, washed, used, or altered
- Items damaged after delivery due to customer handling or use
- Items returned without the original packaging or tags
These restrictions do not affect rights available to customers under applicable law.
3. How to Start a Return
To request a return, please contact hello@bldgene.com within the applicable return period.
Please provide:
- Your order number
- The item you wish to return
- The reason for the return request
Our customer support team reviews return requests within 1–2 business days.
If the item meets the return requirements described in this policy, we will provide return instructions, including the designated return address and any information required to identify your return.
Please do not send merchandise before receiving return instructions from our customer support team.
The designated return address provided in the return instructions may differ from the business contact address listed on our website.
4. Customer Remorse Returns
For returns resulting from customer preference, including:
- Ordering the wrong item
- Selecting the wrong size
- Selecting the wrong color
- Changing your mind
- No longer wanting the item
the customer is responsible for return shipping costs.
Original shipping charges paid at checkout are non-refundable for Customer Remorse returns, except where otherwise required by applicable law.
Bldgene does not charge restocking fees for eligible returns.
We recommend using a trackable shipping service when returning merchandise and retaining the tracking information until your return has been successfully delivered and processed.
Bldgene is not responsible for return packages lost in transit before delivery to the designated return address.
5. Defective, Damaged, or Incorrect Items
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or incorrect, please contact hello@bldgene.com within 7 business days after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the item
- Clear photographs of the packaging
- Photographs showing the damage, defect, or incorrect product received
After reviewing the information provided, we will determine the appropriate resolution.
For confirmed damaged, defective, or incorrect items, the resolution may include:
- A replacement
- Return shipping support
- A prepaid return shipping label
- A refund to the original payment method
Customers will not be responsible for return shipping costs when the return is required because Bldgene sent an incorrect item or the product arrived damaged or defective.
6. Refunds
Returned items are inspected after they are received.
If the returned item meets the eligibility requirements described in this policy, the refund will be issued to the original payment method within 3–7 business days after inspection.
Once the refund has been issued, additional processing time may be required before the refunded amount appears in your account. Processing times are determined by your bank, card issuer, or payment provider.
If a returned item does not meet the eligibility requirements described in this policy, a refund will not be issued.
If additional information is required to process your return or refund, our customer support team will contact you using the contact information associated with your order.
7. Late or Missing Refunds
If we have confirmed that your refund has been issued but the refunded amount has not yet appeared in your account, please:
- Check your bank or payment account again.
- Contact your card issuer, bank, or payment provider.
- Allow any additional processing time required by your financial institution.
If you have completed these steps and the refund still has not appeared, please contact hello@bldgene.com with your order number for further assistance.
8. Exchanges and Replacements
Bldgene does not offer direct exchanges for Customer Remorse returns.
If you would like a different size, color, style, or product, return the eligible item in accordance with this Return & Refund Policy.
After your return has been received and processed, you may place a new order for the preferred item.
For products confirmed to be damaged, defective, or incorrect upon delivery, Bldgene will provide an appropriate resolution, which may include a replacement or a refund to the original payment method.
9. Order Cancellations
If you need to cancel an order, please contact hello@bldgene.com as soon as possible after placing the order.
We will make reasonable efforts to process the cancellation request before the order enters fulfillment or ships.
Once an order has been shipped, it cannot be canceled. After delivery, an eligible item may be returned in accordance with this Return & Refund Policy.
If payment has already been collected for an order that is successfully canceled before shipment, the applicable refund will be issued to the original payment method.
10. Contact Information
If you have questions about a return, refund, damaged item, incorrect item, or this Return & Refund Policy, please contact us.
Store Name
Bldgene
Website
Business Address
1296 Niles Ave
Saint Paul, MN 55116
United States
Phone
+1 (651) 354-1677
Customer Service Hours
Monday–Friday: 9:00 AM–5:00 PM CT
Saturday, Sunday, and U.S. Public Holidays: Closed
Response Time
We aim to respond to customer inquiries within 1–2 business days.
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